Safety & Compliance

911 and E911 Disclosure

Important information about emergency services, limitations, and user responsibilities.

Introduction

Emergency services are critical components of any mobile network, providing users with the ability to contact first responders during life-threatening situations. For wireless carriers like Rockstar Wireless, it is essential to understand and disclose the limitations and functionalities of 911 and Enhanced 911 (E911) services. This document provides a comprehensive overview of 911 and E911 services, the associated regulatory requirements, and important disclosures that Rockstar Wireless customers need to be aware of.

Understanding 911 and E911 Services

911 Service: 911 is the standard emergency number used in the United States to reach emergency services, including police, fire, and medical assistance. When a caller dials 911, the call is routed to the nearest Public Safety Answering Point (PSAP), where operators dispatch the appropriate emergency services.

E911 Service: Enhanced 911 (E911) is an upgrade to the traditional 911 service that provides additional information to PSAPs, such as the caller’s phone number and location. This technology helps first responders locate individuals in distress more quickly and accurately, which is particularly important for mobile phone users who may not be at a fixed address.

FCC Regulations for 911 and E911 Services

1. Basic 911 Requirements:
   • All wireless carriers must provide basic 911 service that allows users to dial 911 from any phone without prior activation or the need for a service plan.
2. E911 Phase I:
   • Carriers must transmit the caller’s phone number and the location of the cell tower or base station handling the call.
3. E911 Phase II:
   • Carriers must provide precise location information such as latitude and longitude (typically within 50–300 meters).
4. VoIP and Wi-Fi Calling Requirements:
   • Carriers must support E911 for VoIP/Wi-Fi calling, but accuracy may vary. Users should keep their address updated.

Disclosures for Rockstar Wireless Customers

1. Potential Limitations of 911 and E911 Services:

• Network Availability: Emergency services depend on network availability. During outages or no coverage, calls may fail.
• Location Accuracy: Accuracy depends on signal strength, device type, and indoor/outdoor usage.
• VoIP and Wi-Fi Limitations: Incorrect address info may route calls incorrectly.
• Device Compatibility: Older devices may not provide accurate GPS data.

2. Steps to Improve Reliability:

• Keep location services enabled
• Regularly update your registered address
• Be ready to provide your location manually during emergency calls

Compliance and User Responsibility

Rockstar Wireless complies with FCC regulations for 911 and E911 services. However, customers also play an important role in maintaining accurate location data and understanding service limitations. Together, compliance and user awareness ensure reliable emergency access.

Conclusion

911 and E911 services are essential safety features that improve emergency response. While Rockstar Wireless provides compliant services, customers must stay informed and keep their data updated to ensure effective emergency support when needed.