Legal
Privacy Policy
Effective Date: April 2026
CRBT, Inc. d/b/a Rockstar Wireless ("Rockstar Wireless," "we," "our," or "us")
1. Introduction
Rockstar Wireless is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our wireless services, websites, mobile applications (including Freequency), and related products and services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Information You Provide
- Name, address, email, phone number
- Date of birth and identity verification details
- Payment and billing information
- Account credentials
- Customer support communications
B. Wireless & Network Information
- Phone numbers (yours and those you communicate with)
- Call detail records (time, duration, routing)
- Text message metadata
- Data usage and session information
- Device identifiers (IMEI, SIM/eSIM, IP address)
- Network performance and signal data
C. Device & Usage Data
- Device type, operating system, browser
- App usage, clicks, and interactions
- Location data
D. Freequency & Rewards Data
- Offer wall activity
- Points earned, rewards redeemed, token transactions
- Behavioral engagement
E. AI & Digital Services (e.g., Dreka AI, Concierge)
- Inputs, prompts, and interactions with AI services
- Preferences and personalization data
3. How We Use Your Information
- Provide and maintain wireless service
- Process payments and billing
- Activate SIM/eSIM
- Customer support
- Improve network performance
- Personalize offers
- Operate rewards systems (Freequency)
- Deliver AI services
- Prevent fraud
- Comply with legal requirements
4. How We Share Your Information
A. Network Partners
Share data with underlying network providers as an MVNO.
B. Service Providers
Payment processors, cloud hosting, support platforms, and analytics.
C. Business Partners
Rewards, promotions, financing, and insurance providers.
D. Legal Authorities
Comply with subpoenas, warrants, and emergency services (911).
E. Corporate Transactions
Mergers or acquisitions.
5. Customer Proprietary Network Information (CPNI)
We comply with CPNI laws governing call records and billing information. We use or disclose CPNI only for providing services, marketing (where permitted by law), or with your consent. You have the right to restrict CPNI use at any time.
6. Your Privacy Rights
- Access, correct, or delete your data
- Opt-out of marketing communications
California Residents (CCPA/CPRA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale or sharing of personal information
To exercise your rights, contact us at: privacy@myrockstarwireless.com
7–14. Additional Standards
Data Retention
Data is retained as long as your account is active or as required by telecommunications and tax laws.
Data Security
We use encryption, secure servers, and strict access controls to protect your information.
Location Information
Location data is used for network operations, E911 emergency services, and quality improvement. You may control location access through your device settings.
Marketing
You may opt-out of marketing communications at any time via the unsubscribe link in emails or through your account settings.
Children
Our Services are not intended for children under 13. We do not knowingly collect personal information from minors.
International Users
Our Services are operated in the United States. Data is processed and stored in the U.S.
Third-Party Links
We are not responsible for the privacy practices of third-party websites or services linked from our platform.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be reflected with a revised "Effective Date" at the top of this page.
15. Contact Us
Rockstar Wireless — CRBT, Inc.
Email: info@myrockstarwireless.com
Website: www.myrockstarwireless.com